November 2024

At Sarah Tribe Counselling, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website sarahtribecounselling.co.uk or engage in our services. Please read this policy carefully to understand how we handle your personal data. I am registered with the Information Commissioner’s Office and pay an annual fee.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identifiable Information (PII): Includes your name, email address, phone number, and other contact details provided when you use my initial contact form
• Session Data: Information regarding your mental health and therapy preferences, provided voluntarily when you engage our counselling services.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To provide counselling services: Your personal and health-related information will be used to provide and personalise counselling sessions.
• To communicate with you: We may contact you via email,phone or Whatsapp for appointment confirmations, changes, or follow-ups.
• To improve our website: We analyse technical data to enhance the website’s performance and usability.
• To comply with legal obligations: Where necessary, we may process your data to comply with applicable laws or legal obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Consent: When you provide us with your information, we seek your explicit consent to process sensitive data for counselling purposes.
• Contract: We process your data to fulfil our contractual obligations to deliver the counselling services you have requested.

4. How We Share Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

• Legal obligations: We may disclose your information to authorities or legal bodies if required by law or in the case of a legal claim.
• With your consent: In situations where disclosure is necessary (e.g., sharing information with other healthcare professionals), we will seek your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Counselling records will be kept securely in line with regulatory requirements.

7. Your Data Protection Rights

Under data protection law, you have rights including:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can ask us to correct any inaccurate or incomplete data.
• The right to erasure: You can request that we delete your personal information under certain conditions.
• The right to restrict processing: You can ask us to limit the processing of your data in certain circumstances.
• The right to object to processing: You can object to the processing of your data based on our legitimate interests.
• The right to data portability: You can request that we transfer your data to another service provider.

To exercise these rights, please contact sarahtribe@hotmail.co.uk

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or the content of such third-party sites. We recommend reviewing their privacy policies when visiting these websites.

9. Cookies

We use cookies to enhance your browsing experience on our website. You can control the use of cookies through your browser settings.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of the policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Sarah Tribe Counselling
Email: sarahtribe@hotmail.co.uk